Job Description
Full job description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
PROGRAM ADMINISTRATOR
LONG TEAM CARE OMBUDSMAN
Job Location:
Division of Aging and Adult Services (DAAS)
Address: 1789 West Jefferson Street, Phoenix, Arizona 85007
Posting Details:
Salary: $85,000 - $95,000 annually
Grade: 25
Closing Date: Open Until Filled
Job Summary:
Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as a Program Administrator within the Long Term Care Ombudsman Program (LTCOP). DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.
The Program Administrator is responsible for work of considerable complexity, internally and externally, at the programmatic and operational levels for administering the Statewide operations of LTCOP, which has both stringent federal standards and funding and state-issued funding and requirements. This position plans, organizes, staffs, directs, coordinates, evaluates, and partners with colleagues, leaders, clients, and Federal, State, and local stakeholders to provide strategic, operational, and organizational leadership that strengthens the organization’s capacity to realize its vision. These commitments include oversight of timely responses to Long Term Care Ombudsman complaints statewide; recruitment, training, and ongoing support of local ombudsman staff and volunteers; data collection that drives planning and evaluation of LTCOP projects and initiatives; collecting feedback and improving processes through training, IT system improvements, advocacy, and collaboration; ensuring funding initiatives are fiscally responsible and effective; researching and disseminating critical information to drive system change; and working closely with stakeholders to drive the changes to improve responsiveness, awareness and service provision. Requires intensive and constant communication with high-level members of state organizations, federal grantors, the Governor's Office, legislators, and private and public businesses. Extensive in-state and out-of-state travel is required.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
- Provides leadership, direction, and guidance to professional and support staff to effectively deliver statewide services to all constituents. Makes hiring decisions of staff on behalf of program.
- Oversees training and performance of long term care ombudsmen both within state government and by community providers and tribal nations. Ensures adequate staffing levels for all organizations, contingency planning, and program integrity to ensure no delays in the timely response to complaints.
- Partners with organizations, advocates, and State agencies in planning, policy-making, programming, procedures, and practices to ensure client rights are met. Reviews and recommends revisions to State agency policies, procedures, and practices, and ensures changes are communicated and implemented by agencies.
- Develops and administers grants, programmatic federal and state reports, and Interagency Service Agreements, Intergovernmental Agreements, and established contracts to ensure alignment with annual work plans, adequate monitoring, and evaluation mechanisms, and proper tracking of outcomes and expenditures, including the preparation and submission of required reports.
- Oversees development and operations of major initiatives, including IT system development, to ensure program advancements are made at the speed of the needs of Arizona's aging population and growth within the amount of long term care facilities statewide.
- Works with internal finance team to prepare annual program budget. Approves expenditures in accordance with budget.
- Services as liaison and primary point of contact for federal and state audits, performance monitoring, legislative proposals, and performs substantial advocacy for LTCO clients. Must be willing and qualified to become a Registered Lobbyist who will testify before the AZ Senate and House.
- In state and out of state travel, contact with vulnerable adults.
Knowledge, Skills & Abilities (KSAs):
Knowledge in:
- Effective development and delivery of human service programs and services - Relevant experience overseeing federal and/or state programs, with specific experience related to long-term care and advocacy.
- Fundamentals of strategic planning, budget development, expenditure control, and accounting.
- Management and supervisory techniques
- Understanding of state and federal governing policies and regulatory processes relating to long term care facilities
- Applicable federal and state laws/regulations/policy to ensure that activities fall within the Office of the Long-term Care Ombudsman’s authority
- Federal and state legislative processes
- National, policies, partners, and programs that advance and support aging population, particularly those that support aging adults in long-term care facilities.
- HIPAA and legal provisions for privacy and security of medical information
- Community networks and available community resources.
Skills in:
- Oral and written communication, interpersonal relations, public speaking, and cross-cultural communications
- Directing funding/resource development, contract management, and procurement
- Team building, group facilitation and conflict resolution, and coalition development
- Developing, implementing, and interpreting program policies and procedures
- Effective management of programs and staff
- Establishing formal and informal organizational structures for delegating authority and sharing responsibilities
- Research, programmatic/fiscal data analysis and evaluation, and generating regular and ad hoc reports
- Planning, outlining philosophy, objectives, goals, and techniques for accomplishment
- Establishing structures and systems with activities arranged, defined, and coordinated per desired objectives
- Developing and clarifying Administration mission, policies, and objectives
- Using a variety of computer software packages (e.g., Excel, Word, databases, Access, PowerPoint, Google Suite, etc.)
Ability to:
- Effectively direct large, centralized, and administrative policies with attention to statewide and local impact
- Resolve complex problems and work effectively in high pressure situations
- Provide oversight and analytical problem solving to address large and small issues impacting aging population in AZ and in local regions.
- Support the evaluation and identification of quality improvement measures of programs
- Establish and maintain effective relationships with key internal and external stakeholders
- Motivate and direct others and establish continuous quality improvement metrics
- Identify and effectively address critical issues in a timely fashion
- Follow projects through to completion
- Take initiative and maintain self-motivation
- Decide and implement necessary steps to achieve goals
- Generate and apply new ideas and solutions
- Manage time effectively, set priorities, and balance multiple, complex tasks and projects
Selective Preference(s):
Required:
- Bachelor's degree in public administration, public policy, social work, gerontology, business administration, or related field and 5 years progressive leadership experience required.
- Demonstrated experience with program monitoring and design, contract management, and public policy research, development and implementation required.
Preferred:
- Experience with legislative process, writing budget or policy proposals and/or advocacy highly preferred.
Pre-Employment Requirements:
- In and out-of-state travel is required. Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
- Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
- A.R.S. 41-1968 Employee shall have a valid, unrestricted Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults, prior to the start of their employment.
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- Be free of any conflicts of interest (COI) as outlined in 45 CFR 1324.21 of the Uniform Code of Federal Regulations
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Mary Hernandez-Navarrette at (480) 364-3457 or daashr@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Mary Hernandez-Navarrette at (480) 364-3457. Requests should be made as early as possible to allow time to arrange the accommodation.
Job Tags
Remote job, Holiday work, Full time, Contract work, Temporary work, Local area, Home office, Flexible hours,