Job Description

Job Title: Call Center Customer Service Assistant

Location: Charlotte, NC

Job Type: Full-Time

Reports to: Call Center Manager

Job Summary:

We are seeking a dedicated and personable Call Center Customer Service Assistant to join our team. The ideal candidate will have excellent communication skills, a friendly demeanor, and a strong desire to help customers. You will be responsible for providing exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.

Key Responsibilities:

• Customer Interaction: Answer inbound calls, emails, and chat messages from customers in a timely and professional manner.
• Issue Resolution: Identify customer issues, provide appropriate solutions, and follow up to ensure resolution.
• Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Team Collaboration: Work closely with team members and other departments to resolve complex issues and improve customer experience.
• Feedback: Collect and report customer feedback to help improve services and products.
• Policy Adherence: Adhere to company policies, procedures, and regulatory requirements.

Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and software applications (e.g., CRM, Microsoft Office)

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