Job Description

Job Title:

Call Center Customer Service Assistant

Location:

Reno NV

Employment Type:

FullTime

Reports To:

Call Center Supervisor / Manager

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service to our clients by handling inquiries resolving issues and ensuring customer satisfaction. This role requires excellent communication skills a positive attitude and the ability to work efficiently in a fastpaced environment.

Key Responsibilities:

• Customer Interaction: Handle incoming customer calls emails and chat inquiries in a professional and courteous manner.
• Issue Resolution: Resolve customer issues and complaints promptly ensuring a high level of customer satisfaction.
• Information Management: Accurately record and update customer information in the company’s database.
• Product Knowledge: Maintain uptodate knowledge of the company’s products and services to provide accurate information and support to customers.
• Problem Solving: Identify and troubleshoot customer issues providing effective solutions and escalating complex issues to higherlevel support when necessary.
• Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer service experience.
• Performance Metrics: Meet or exceed performance metrics and targets set by the company including call handling time response time and customer satisfaction scores.

Qualifications:

• High school diploma or equivalent. Additional education or certifications in customer service or related fields are a plus.
• Excellent verbal and written communication skills
• Strong problemsolving abilities
• Proficient in using customer service software and CRM systems
• Ability to multitask and manage time effectively
• Patience and empathy when dealing with customers

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